Oct 2017 – Style Altitude:

Sept 2017 - Style Altitude:

Sept 2017 - New Edition of Customer Service Book:

April 25 2017 – Eat Drink Travel – Japan:

Mar 10 2017 - Link for new tourism book out in June:

Feb 20 2017 – Wayward Post – Eco Efforts

Feb 16 2017 – Silver Travel Advisor – Canada Ski Article

Feb 2017 – Dan Shube Golf and Travel Show

Feb 2017 - – Fernie article

Jan 30 2017 – – Kimberley

Jan 21 2017 – – Fernie

Jan 19 2017 – – Revelstoke

Jan 19 2017 – – Sunshine Village

Jan 7 2017 Calgary Herald - Chinese Travel Dream:

Nov 17 2016 Globe and Mail – Epic Pass Article

Globe and Mail Section Link:

Nov 25 2016 – Nozawa Onsen


Goodfellow UK Publishers - Winter Sport Tourism: Working in Winter Wonderlands - Winter Sport Tourism:


July 10 2016 Hotel Executive – Morocco Article

Sept 2016 – Columbia, SC Article

Oct 23 2016 – Charleston, SC Article

Nov 2016 – London, UK Article

Nov 2016 – Asheville, NC Article

LINKS TO PUBLISHED ARTICLES FOR 2015/16 SKI SEASON in chronological order:

Sept 15 2015: Silver Travel Advisor -

Sept 28 2015 Houston Chronicle – Ski Pass Article

Oct 1 2015 Andermatt Swiss Alps Blog – Global Ski Industry Trends 

Oct 28 2015 Houston Chronicle - Ski Gear Article  

Nov 7 2015 Boston Globe – Fat Biking

Nov 7 2015 Boston Globe – Downhill Dealing

LINKS TO PUBLISHED ARTICLES FOR 2014/2015 SKI SEASON (scroll down for chronological additions):

Nov 14: Calgary Herald Skiers get more skiing for less with pass agreeements –

Nov 14: Calgary Herald World Cup Fever Builds at Lake Louise–

Nov 2014: Eat Drink Travel mag - Lake Louise – Ski Zone:

Dec 5: Houston Chronicle Holiday Skiing -

Dec 5 2014: Eat Drink Travel – Christmas Gift article:

Dec 14 2014: Dallas Morning News - Yoga in the snow:

Dec 20 2014: Calgary Herald - Holiday Skiing:

Jan 17 2015: Dallas Morning News - Aspen Skijoring:

Jan 2015: Alberta Hospitality Magazine – Appealing to Millennials

Jan 2015: Dallas Morning News – Lake Louise Insider Guide:

Feb 14, 2015: Dallas Morning News – Resorts Gear Programs to Elevate Women’s Skiing:

Feb 19, 2015: Sno Coach – Coaching and Camaraderie with Club Ski:  

Feb 19, 2015: Eat Drink Travel – Copper Mtn and Breckenridge:

March 4 2015 – Utah:

March 9 2015 – Rhythm & Blues in Utah:

March 12 2015 - Canmore’s Cool Culinary Scene:

March 23 2015 - Skiing up an appetite at Jackson Hole:

March 2015 Sno Coach – Elevating Female Skiing:

Breaking News: Just been given the contract to write a new ski industry textbook - more details to follow soon!!

New book on customer service 

- including case studies on the ski industry

Have you ever wondered why customer service is the exception rather than the norm? Why is it that some companies like Disney, Four Seasons and Virgin get it right, when so many others fail? Well, my new book about customer service in the tourism and hospitality sector written with business and life partner, Simon answers these questions and more. 

And, of course, due to my obsession with skiing and the wintersports industry, there are plenty of ski-related case studies included in the book. Check out the Spotlight on Sandy Best, Lake Louise's visionary Marketing Manager in Chapter 6; an article about Joe Nevin's innovative and instructive Bumps for Boomers program in Aspen; interviews with ski chalet guru, Andrew Dunn from Scott Dunn Travel; and the Case Study on the grand-daddies of heli-skiing, Canadian Mountain Holidays in Chapter 2.  

Given the critical importance of customer service for the tourism and hospitality sector, it is remarkable that this is the first comprehensive text that deals with this important topic. The book will be useful for both students and industry practitioners as it explains not only the theory behind the importance of customer service but also acts as a guidebook for those wishing to put this theory into practice. In essence it is the ‘whys’ and ‘hows’ of customer service. The book is easy to read, very current, and full of references to all the latest research from both academic and practitioner literature. It's going to have its own blog, soon, so keep an eye out for more details. The book, entitled  “Customer Service for Hospitality and Tourism”, will be available to purchase from November 2012 through Goodfellow Publishers in the U.K. 

Other books to check out:

Golf Tourism - new edition due out soon.

Published Article Links:


Nov 2013 Lake Louise, Fernie and Breckenridge Article

Dec 2013 Revelstoke Article

Dec 2013 Calgary Herald Ski Guide – What the Olympian Says

Dec 2013 Ski Canada Magazine The British Invasion – Vol 42 Issue 3

Nov 2013 and Dec 2013 Dan Egan Edging the Extreme Radio show

Dec 2013 Calgary Herald Ski Property Article:

Dec 2013 Calgary Herald Passholders Article:

What the Olympians Say – BC Resorts Dec 13 2013 Vancouver Sun Ski Guide (Kicking Horse, Panorama and Revelstoke)

Also in:

Jan 22 2014 Calgary Herald

Jan 29 2014 Montreal Gazette (Marmot, Red, Whitefish, Whitewater)

Jan 2014 Leader Post (COP and Nakiska)

Jan 2014
Hopper Blog:

Link to my content/profile on Hopper:

Calgary Herald - What the Olympians Say (Kimberley, Fernie and Castle Mtn)

Feb 2014 Food High Article on Kicking Horse in Eat, Drink, Travel

Feb 22 2014 Calgary Herald Mountain Getaway Options that are also good for you

Feb 24 Houston Chronicle – Ski Gear Article

Feb 24 Houston Chronicle – Senior Skiing

Feb 25 Dallas Morning News - Ski Daycares

March 3 ABC Magazine Sussex, UK – Parallel Play in Canadian Ski Resorts (pp. 114-115)

Eat Drink Travel – Four Elevated Eateries 4 March 2014 Four Elevated Eateries for Your Next Ski Vacation

Eat Drink Travel – Sunshine: 11 March 2014 Dine In, Ski Out at Sunshine Mountain Lodge, Banff

2012-2013 Season:

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